LinkMiles Rider App Privacy Policy

1. Information We Collect

1.1 Personal Information

• Account & Profile Data: Full name, mobile number, email, date of birth, photo
• Identity Verification: Government‑issued ID and images (for KYC)
• Payment & Earnings: Bank account or wallet details for weekly payouts
• Device & Usage Data: Device IDs (IMEI, advertising ID), OS & app version, crash logs
• Location Data: Real‑time and historical GPS when using our rental vehicles with inbuilt GPS

1.2 Rental Vehicle Data (Optional)

• Rental Usage: Vehicle ID, rental timestamps, odometer readings
• Maintenance Records: Dates, costs, and details of any bike maintenance

2. How We Use Your Information

• Authentication & Account Management: Secure your account & verify identity
• Payment Processing: Calculate & disburse weekly earnings, tax reporting
• Order & Delivery Tracking: Match you with deliveries, optimize routing
• Rental Bike Management: Assign rental vehicles, track usage & maintenance
• Support & Communications: Respond to inquiries, send alerts or updates
• Safety & Compliance: Enforce rider guidelines & investigate fraud
• Analytics & Improvement: Aggregate data to enhance features & performance

3. Legal Basis for Processing

• Contractual Necessity: To perform services under your rider agreement
• Consent: When you opt in to marketing or optional features
• Legitimate Interests: To improve & secure the App, detect fraud
• Legal Obligations: Tax, labor & regulatory compliance

4. Information Sharing & Disclosure

• Service Providers: Payment gateways, hosting, analytics under NDA
• Regulators & Law Enforcement: When required by law
• Business Transfers: M&A or asset sales, with confidentiality
• Aggregated Data: Anonymized insights for research & benchmarking

5. Data Retention

We keep your data as long as needed to provide services, comply with legal obligations (e.g., tax reporting), resolve disputes, and enforce our agreements.

6. Security

We use industry‑standard safeguards—including encryption in transit & at rest, access controls, and monitoring—to protect your data. No system is 100% secure; please notify us if you suspect any breach.

7. Your Rights & Choices

• Access & Correction: Update your information in the App’s Profile section.
• Data Portability & Deletion: Request your data or account deletion via tech@linkmiles.com.
• Opt‑Out: Unsubscribe from marketing at any time via the link in sms.

8. Children’s Privacy

This App is not for anyone under 18. We do not knowingly collect data from minors. Contact us if you believe we have.

9. International Transfers

LinkMiles is based in the India. By using the App, you consent to transfers of your data to the India and its jurisdictions.

10. Changes to This Policy

We may update this policy for legal or operational reasons. We’ll post changes in the App and update the “Last updated” date. Continued use constitutes acceptance.